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Help Desk Support in Feasterville-Trevose, PA at Community Options

Date Posted: 8/27/2018

Job Snapshot

Job Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states. 

We are seeking an experienced and driven Help Desk Support Professional to assist our IT team and provide exceptional customer service. This is an entry level position.

Requirements:

  • Bachelor's Degree in related field, certification from a technical institute or HS Diploma and 1+ years of previous Help Desk or related experience required.
  • Ability to image, configure and support desktop and laptop computers.
  • Ability to install configure and support local and network printers and peripherals.
  • Ability to support and troubleshoot windows 7 and Windows 10.
  • Foundational knowledge of Server 2008-2016.
  • Foundational to intermediate network troubleshooting skills.
  • Foundational to intermediate understanding of VOIP.
  • Experience supporting Androids and iPhones a plus.
  • Ability to understand complicated technical information and explain it to individuals with less technical knowledge.

Responsibilities:

  • Provide prompt, courteous support company-wide, in person and via phone or email.
  • Diagnose and troubleshoot hardware and software issues, primarily in a Windows environment.
  • Receive and document all inbound tickets, emails, phone calls, and in-person requests for IT services.
  • Document, track, and monitor technical problems and solutions.
  • Prepare activity reports.
  • Inform management of recurring problems.
  • Redirect problems to correct resource.
  • Identify and escalate incidents requiring urgent attention.

Competitive Benefits:

  • Insurance Options (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous Paid Time Off (PTO)
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan with Employer Match
  • Exceptional Career Growth Opportunities

Community Options is an Equal Opportunity Employer

M/F/D/V