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Quality Assurance Coordinator in Allentown, PA at Community Options

Date Posted: 3/13/2018

Job Snapshot

Job Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.  We believe in the dignity of every person, and in the freedom of all people to experience the highest degree of self-determination.

We are searching for an experienced Quality Assurance Coordinator who will have the primary responsibility of overall Quality Management, agency investigations, and staff training of the local office and direct care staff. The QA Coordinator will be working from the administrative office, community, and in the homes - must be comfortable with traveling.

Job Responsibilities:

  • Schedules training classes for all employees, coordinating training updates and re-certification per state regulations.
  • May participate in the development and implementation of new hire orientation.
  • Maintains a tracking database for each location - petty cash funds, gas, and grocery card account information.
  • Maintains a tracking for all vehicles in the Region - registrations and vehicle maintenance.
  • Ensures all training is completed timely and per state guidelines.
  • Reviews and assures that vehicle maintenance is scheduled and performed.
  • Monitors the agency’s compliance with incident management and abuse and neglect policy.
  • Completes physical site inspections in the consumers’ homes, per state regulations. 
  • Monitors the agency’s compliance with incident management and abuse and neglect policy.
  • Completes site inspections in the consumers’ homes as outlined by supervisor.
  • Conducts quarterly and annual trend analysis studies as required and presents reports to the management team for review.
  • Conducts quarterly record reviews of consumer files and employee files and enters deficiencies into a tracking database for resolution.
  • Cooperates with internal and State inspections and investigations.

Experience/Skills Required:

  • Associate's Degree in related field.
  • Minimum 2 years' experience working with individuals with disabilities
  • Knowledge of PA State Regulations, in respect to Residential Habilitation and Supported Living Community-Based Day Services.
  • Valid Driver's License
  • Knowledge and understanding of local regulatory agency operations.
  • Ability to present facts and recommendations effectively in oral and written form.

Working Conditions:

  • This role will require travel.
  • On call, via cell phone, 24 hours a day in cooperation with other management staff.
  • Must be able to lift 50 lbs. (average weight of manual wheelchair).

What We Offer:

  • Generous Paid Time Off following 3 months of employment
  • Paid Holidays
  • Management Training- Leadership development program
  • 403b with Employer Match after 1 year of service
  • Comprehensive benefits, including Medical, Dental and Supplemental Insurance options.
  • Various Employee Discount Programs

Community Options is an Equal Opportunity Employer


If interested, please click Apply Now or send resume to: